FAQ

Your Guide to We Are Medicine

  • Do I need to be Indigenous to take this course?

    Everyone is welcome to take this course. No prior experience or prerequisites are required to take part successfully.

  • How long does the course take?

    There is no time limit to complete the course, and you will continue to have access to the course materials after completion and certification. We are medicine includes approximately 90 minutes of video content across 5 chapters. On average, we recommend allowing about 3 hours to complete the full learning experience, including reflection activities and workbook engagement. We do not recommend completing the course in one sitting.

  • What support is available during the course?

    We recognize that this work can bring forward a lot of emotion. Within the course you will be able to download a list of resources from across Turtle Island to help you if you are unsafe or suspect someone you know is unsafe

  • Do you offer organizational access or LMS integration?

    Yes, we are medicine offers tiered pricing for groups and organizations, including options for teams of 10 or more. SCORM packages are also available for organizations looking to integrate the course into their existing Learning Management System (LMS). Contact us to discuss organizational access, implementation options, and group pricing.

  • What payment methods do you accept, and what if my organization is tax exempt?

    We accept secure payments by credit card, Apple Pay, and PayPal. Payment plan options are also available through Affirm and Klarna. If your organization is exempt from GST or HST, please contact us before purchasing so we can verify your status and remove applicable taxes from your order.

Refunds & Support

We understand that situations can change. If you experience an issue with your registration or access to we are medicine, please contact our team and we will do our best to support you.

Refund requests are reviewed on a case-by-case basis. If a participant has already accessed or partially completed the course, any approved refund may be prorated based on the amount of content completed. To request support or discuss a refund, please contact our team with your order number, the email address used for registration, the date of purchase, and a brief explanation of your request. Our team aims to respond within 5 business days, and approved refunds are typically processed within 10 business days to the original payment method.
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