Process for Refunds

We honor the values of respect, reciprocity, and community, which are deeply rooted in Indigenous cultures. Our return policy reflects these principles, ensuring fairness and understanding for all participants.

  • Eligibility for Refunds

    If participants have accessed or commenced the course, a partial refund may be offered. The amount refunded will be prorated based on the percentage of the course completed, reflecting the principle of reciprocity and acknowledging the resources already utilized.

  • Community Feedback

    We value feedback from our community. Participants are encouraged to share their experiences and suggestions to help us improve our courses and policies, ensuring they align with Indigenous values and principles.

  • Contact Us

    For any questions or to initiate a refund request, please contact us. We appreciate your understanding and cooperation, and we are committed to providing a respectful and supportive learning environment for all.

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To issue a refund, we require the following information: your order number, the email address used for the purchase, and the date of the transaction. Please ensure that all details are accurate to facilitate a smooth and prompt refund process.

  • Contact us

    Participants seeking a refund should contact our support team. Please explain the reason for the refund request. A refund is not guaranteed.

  • Review and Response

    Our team will review each request with respect and care. We aim to respond within 5 business days, ensuring open and transparent communication throughout the process.

  • Refund Issuance

    Approved refunds will be processed within 10 business days. Refunds will be issued using the original payment method unless otherwise arranged.